Terms & Conditions

Effective Date: 22 November 2024

Welcome to MyBoone.app (“the Website” or “the App”), operated by Boone App Ltd (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, App, and all associated services. By accessing or using MyBoone.app, you confirm that you accept and agree to comply with these Terms. If you do not agree, you must stop using the Website and App immediately.

These Terms are supplemented by the following policies, which collectively govern your use of MyBoone.app:

• Privacy Policy, which details how we collect, process, and protect your personal data.
• Cookie Policy, which explains our use of cookies and similar technologies.
• App Usage Policy, which outlines acceptable use guidelines and user responsibilities specific to the App.
  
  

1. Definitions

1.1 Website and App: Refers to MyBoone.app and all associated features, services, and applications provided by Boone App Ltd.

1.2 User: Any individual or entity accessing or using the Website, App, or associated services.

1.3 Content: All text, images, graphics, software, code, data, and other materials made available on the Website or App.

1.4 Account: A personal account created by a user to access specific features of MyBoone.app.

1.5 User-Generated Content: Any data, text, images, or submissions uploaded or shared by users within the App.

1.6 Third-Party Services: External platforms, tools, or content integrated into MyBoone.app, such as supermarket or health app integrations.

1.7 Paid Features: Additional services or features offered for a fee, such as premium recommendations or advanced analytics.

1.8 Free Trial: A limited-time access period provided to new users at no charge, subject to specific terms.

1.9 Promotions and Offers: Temporary discounts, rewards, or incentives made available to users for limited periods.

1.10 Force Majeure: Any event beyond Boone App Ltd’s reasonable control, such as natural disasters, cyberattacks, or government actions, that affects the provision of services.

1.11 Device Compatibility: Refers to the ability of the App to function on specific devices, operating systems, or browsers as described in the app store listings or on the Website.

1.12 Service Modifications: Refers to changes in features, functionalities, or services provided by Boone App Ltd through MyBoone.app.

1.13 Compliance Obligations: Refers to the user’s responsibility to adhere to applicable laws, regulations, and industry standards while using the Website or App.

2. Eligibility

2.1 You must be at least 18 years old to create an account or use MyBoone.app independently. If you are under 18, you may only use the App under the supervision and with the consent of a parent or guardian.

2.2 By using MyBoone.app, you confirm that you have the legal capacity to agree to these Terms.

2.3 Access to MyBoone.app is prohibited in jurisdictions where its use violates applicable laws. It is your responsibility to ensure compliance with local regulations.

2.4 Boone App Ltd reserves the right to restrict access to MyBoone.app in certain regions or jurisdictions to comply with local laws, protect user privacy, or address operational challenges.

3. User Accounts

3.1 Account Creation: To access certain features of MyBoone.app, you are required to provide accurate, complete, and up-to-date information during registration. Providing false or misleading information constitutes a violation of these Terms and may result in account suspension or termination.

3.2 Account Security: You are responsible for safeguarding your login credentials and any activity conducted under your account. Notify us immediately at [email protected] if you suspect unauthorised access to your account. Boone App Ltd is not liable for damages resulting from your failure to secure your account credentials.

3.3 Account Usage: Each account is intended for individual use. Sharing accounts with others is prohibited. Family or shared accounts must be explicitly authorised by Boone App Ltd.

3.4 Inactive Accounts: If your account remains inactive for an extended period (12 months or more), we may deactivate or delete your account. Users will be notified via email before account deactivation occurs.

3.5 Account Termination: We reserve the right to suspend or terminate accounts at our discretion, including for breaches of these Terms, violations of the App Usage Policy, or engagement in fraudulent or illegal activities.

3.6 Reactivation of Accounts: Users may request the reactivation of a suspended account by contacting [email protected]. Requests will be reviewed, and reactivation may be granted at Boone App Ltd’s sole discretion.

3.7 Multiple Accounts: Each user may maintain only one account unless explicitly permitted by Boone App Ltd. Users found to have multiple accounts without authorisation may face account suspension or consolidation.

4. Acceptable Use

4.1 You agree to use MyBoone.app in compliance with these Terms and the App Usage Policy.

4.2 Prohibited Activities: You must not engage in activities including but not limited to:

• Entering false, misleading, or incomplete data.
• Using automated tools, bots, or scripts to interact with the App.
• Exploiting vulnerabilities, reverse-engineering, or tampering with the App.
• Uploading offensive, defamatory, or illegal content.
• Misusing referral programs or promotional offers to gain unfair benefits.
• Attempting to scrape or mine data from the App for commercial purposes.

   

4.3 Data Accuracy: You are responsible for ensuring that any data you input, including dietary preferences and scanned receipts, is accurate. Boone App Ltd is not liable for errors resulting from incorrect data entries.

4.4 Code of Conduct: Users are expected to interact respectfully within any community features of the App. Harassment, hate speech, or spam will result in immediate action, including potential account termination.

4.5 Compliance with Laws: You agree to comply with all applicable local, national, and international laws while using MyBoone.app.

4.6 Examples of Violations: The following are examples of prohibited actions:

• Attempting to manipulate app algorithms to receive inaccurate or preferential recommendations.
• Uploading copyrighted content without authorisation.
• Creating fake accounts to exploit referral or promotional programs.

   

5. Services and Features

5.1 MyBoone.app provides nutritional insights, analytics, and personalised recommendations based on user-provided data.

5.2 No Guarantees: While we strive to deliver accurate and useful information, Boone App Ltd does not guarantee that all recommendations or analytics will be error-free or suitable for every individual.

5.3 Third-Party Integrations: Certain features may involve integrations with third-party services, such as supermarket platforms or health apps. By using these integrations, you agree to the terms and conditions of the third-party providers. Boone App Ltd is not responsible for the accuracy or reliability of third-party data or services.

5.4 Service Modifications: Boone App Ltd reserves the right to introduce, modify, or discontinue features at any time. Users will be notified of significant changes through email or in-app notifications.

5.5 Device Compatibility: Boone App Ltd is not responsible for service limitations caused by incompatible devices, outdated operating systems, or insufficient device storage.

5.6 Beta Features: Certain features may be released in a beta testing phase. These features are subject to change and may not function as intended. Users agree to use beta features at their own risk.

6. Promotions, Offers, and Discounts

6.1 Promotional Offers: Boone App Ltd may periodically offer promotions, discounts, or rewards to users. These offers may include free trials, referral bonuses, or discounts on paid features.

6.2 Terms of Promotions: Each promotion will be subject to its own specific terms and conditions, which will be clearly communicated at the time of the offer. Users must meet all eligibility criteria to benefit from the promotion.

6.3 Non-Transferable Offers: Promotional codes, discounts, and other offers are non-transferable and may only be used by the intended recipient.

6.4 Misuse of Promotions: Misuse of promotions, such as creating fake accounts or exploiting referral programs, is prohibited and may result in the forfeiture of the promotion, suspension of accounts, or other penalties.

6.5 Modification or Cancellation: Boone App Ltd reserves the right to modify or cancel any promotion at its sole discretion. Notice of such changes will be provided where feasible.

6.6 Combination of Offers: Unless explicitly stated, promotions cannot be combined with other discounts or offers.

7. Refund Policy

7.1 Applicability of Refunds: Refunds are only applicable to paid features or subscriptions purchased directly through MyBoone.app.

7.2 Requesting a Refund: Users may request a refund by contacting [email protected] within 14 days of the purchase date. Requests must include proof of purchase and a clear explanation of the reason for the refund request.

7.3 Non-Refundable Circumstances: Refunds will not be granted for:

• Partial usage of paid features or subscriptions.
• Misuse or violation of the Terms leading to account suspension.
• Features accessed through promotional offers or free trials.

   

7.4 Processing Time: Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used for the purchase.

7.5 Third-Party Purchases: If a purchase was made through a third-party platform (e.g., Apple App Store or Google Play), refund requests must be directed to the respective platform. Boone App Ltd is not responsible for processing refunds initiated through third parties.

8. Data Collection and Privacy

8.1 Personal Data: Boone App Ltd collects and processes personal data in accordance with its Privacy Policy. This includes data provided during registration, such as your name, email address, and dietary preferences.

8.2 Nutritional Data: MyBoone.app processes user-entered or scanned nutritional data to generate personalised recommendations. Users are responsible for ensuring the accuracy of the data they provide.

8.3 Anonymous and Aggregated Data: Boone App Ltd may use anonymised and aggregated data for research, analytics, and improving the App’s functionality. Such data cannot be used to identify individual users.

8.4 Third-Party Data Sharing: Boone App Ltd may share anonymised data with research institutions, health organisations, or industry partners. Specific details are outlined in the Privacy Policy.

8.5 Data Breaches: In the event of a data breach, Boone App Ltd will notify affected users within 72 hours, as required by UK GDPR regulations.

8.6 User Rights: Users have the right to access, correct, delete, or restrict the processing of their personal data. Requests must be submitted via [email protected].

9. Cookies and Tracking Technologies

9.1 Use of Cookies: Boone App Ltd uses cookies to enhance the user experience, track usage patterns, and deliver personalised content. Details are outlined in the Cookie Policy.

9.2 Managing Cookies: Users can manage cookie preferences through their browser settings. However, disabling cookies may affect the functionality of the App.

9.3 Third-Party Cookies: The Website and App may include cookies set by third-party services, such as analytics providers or advertising platforms. Boone App Ltd is not responsible for the practices of third-party cookie providers.

10. Health and Nutritional Disclaimers

10.1 Informational Purpose Only: MyBoone.app provides general nutritional insights and recommendations based on available data. It is not a substitute for professional medical, nutritional, or dietary advice.

10.2 Professional Consultation: Users should consult a qualified healthcare provider before making significant health, dietary, or lifestyle changes based on recommendations provided by the App.

10.3 Accuracy of Data: Boone App Ltd is not liable for inaccuracies resulting from incomplete or incorrect user-provided data.

10.4 Individual Results May Vary: Recommendations are generated based on algorithms and user inputs. Results may vary based on individual circumstances, health conditions, and other factors.

11. Service Availability and Updates

11.1 Continuous Access: Boone App Ltd strives to provide uninterrupted access to MyBoone.app. However, no guarantees are made regarding the availability of the service at all times.

11.2 Planned Maintenance: Certain features may be temporarily unavailable during scheduled maintenance. Users will be notified in advance of planned maintenance periods.

11.3 Unplanned Downtime: Boone App Ltd is not liable for disruptions caused by technical issues, server outages, or other unforeseen circumstances.

11.4 Service Modifications: Boone App Ltd reserves the right to introduce, modify, or discontinue features and services at its discretion. Users will be notified of significant changes through email or in-app alerts.

12. Intellectual Property

12.1 Ownership of Content: All intellectual property rights in the Website, App, and its Content are owned by or licensed to Boone App Ltd.

12.2 User Licence: Users are granted a limited, revocable, non-exclusive licence to access and use MyBoone.app for personal, non-commercial purposes.

12.3 Restrictions: Users must not copy, distribute, modify, or create derivative works based on the Content without prior written permission from Boone App Ltd.

12.4 Feedback: By submitting feedback or suggestions to Boone App Ltd, users grant a perpetual, royalty-free licence to use, modify, and implement the feedback for any purpose.

13. Limitation of Liability

13.1 General Limitation: Boone App Ltd is not liable for indirect, incidental, or consequential damages arising from the use of MyBoone.app.

13.2 Third-Party Integrations: Boone App Ltd is not responsible for inaccuracies or errors in data provided by third-party integrations or platforms.

13.3 Device Compatibility: Users are responsible for ensuring that their devices meet the technical requirements to run MyBoone.app effectively. Boone App Ltd is not liable for performance issues caused by incompatible devices.

13.4 Disclaimer of Warranties: The Website and App are provided “as is” and “as available” without warranties of any kind, express or implied.

14. Force Majeure

14.1 Definition: Boone App Ltd is not liable for delays or failure to perform obligations due to events beyond its reasonable control, including natural disasters, pandemics, cyberattacks, or governmental actions.

14.2 Notification: In the event of a force majeure event, Boone App Ltd will notify users as soon as practicable and make reasonable efforts to resume services.

15. Governing Law and Dispute Resolution

15.1 Jurisdiction: These Terms are governed by the laws of England and Wales.

15.2 Informal Resolution: Users must attempt to resolve disputes informally by contacting [email protected].

15.3 Legal Proceedings: Unresolved disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

For questions, concerns, or feedback regarding these Terms, please contact:
Email: [email protected]
Mailing Address: Boone App Ltd, The Rumbles, The Street, Mileham, Norfolk, UK, PE32 2RA