Effective Date: 18 March 2026
At Boone, we aim to deliver your DNA test kit quickly and securely. Please read the following shipping information before placing your order.
1. Delivery Locations
We currently offer delivery across the United Kingdom.
If you require shipping outside of the UK, please contact us at murray@myboone.app before placing your order.
2. Order Processing
- Orders are typically processed within 1–3 working days
- Orders placed on weekends or public holidays will be processed on the next working day
3. Delivery Method and Times
All orders are shipped via Royal Mail.
- Free standard UK delivery is included on all orders
- Delivery typically takes 2–5 working days after dispatch
- Delivery times may vary depending on demand and location
If your order is a pre-order, estimated dispatch times will be clearly stated on the product page.
4. Shipping Costs
- Free UK delivery on all orders
- There are no additional shipping charges at checkout
5. Tracking
Where available, tracking information will be provided once your order has been dispatched.
6. Delays
While we aim to meet all delivery estimates, delays may occasionally occur due to:
- High demand
- Courier issues
- External factors beyond our control
If your order is significantly delayed, please contact us at murray@myboone.app.
7. Incorrect Address
Please ensure your delivery details are correct at checkout.
Boone cannot be held responsible for orders delivered to incorrect addresses provided by the customer.
8. Contact Us
If you have any questions about shipping, please contact:
Email: murray@myboone.app
Boone App Ltd
Centrum Colney Lane, Colney, Norwich, England, NR4 7UG